Hello I'm Joel
Certified Salesforce Administrator with a background in Biomedical Science and Computer Science. I have a keen interest in expanding skills into Automation, Salesforce Development and AWS Cloud Engineering.
About me!
Here you’ll discover additional insights about me, my expertise, and a comprehensive overview of my current programming and technological skills.
Professional Skills
From University to real world experience in a number of varied roles, I have picked up a number of skills in order to succeed in my work. These include:
- Project Management
- Technical Research
- Customer Service
- Cross Team Collaboration
- Problem Solving & Critical Thinking
Salesforce CRM
From my experience in a customer service team using my technical skills, I was tasked with leading a project to bring support within Salesforce using Email-to-Case.
- Salesforce Sales Cloud
- Salesforce Email to Case
- Salesforce Dashboards & Reports
- Salesforce Flow
Work Experience
Household Capital - National Fintech Company
MARCH 2022 – JULY 2024
Salesforce Project Lead with experience in Salesforce Email-to-Case implementation, process automation, and technical research. Led end-to-end project, developed training resources, and collaborated with cross-functional teams to enhance customer service efficiency and business operations.
Graduate Certificate of Computer Science
FEBRUARY 2022 – NOVEMBER 2022
- Programming
- Data Structures and Algorithms
- Databases
- Networking
Bachelor of Biomedical Science
FEBRUARY 2016 – OCTOBER 2018
- Research
- Chemistry
- Biostatistics
- Bioinformatics
Salesforce Administrator
MARCH 2024 – SEPTEMBER 2024
Salesforce Associate
MARCH 2024 – AUGUST 2024
Salesforce Platform Developer I
AUGUST 2024 – CURRENT
AWS Cloud Practitioner
AUGUST 2024 – CURRENT
Projects
Youtube Video Summariser
A web application hosted on AWS elastic beanstalk that uses the Google YoTtube Data v3 API along with Open AI’s API to summarise YouTube Videos.
